* To provide a comprehensive, professional, and confidential administrative and secretarial service to the MHST using organisational ability in terms of administrative systems and demonstrating a high level of initiative and motivation.
* To work in a managed rather than supervised environment, responsible for managing and prioritizing own workload.
* To work effectively across the MHST, maintaining good communication and information sharing.
* To organise and coordinate meetings for members of the team including liaising with other departments alongside other members of the Administration team.
* To liaise closely with the Service Leads and take appropriate action in their absence for example, giving procedural and non-clinical advice and information to staff and parents including outside agencies and passing matters on.
* To provide effective communication when dealing with the team and outside agencies.
* To participate and contribute to the maintenance, evaluation, and continuing development of the MHST, including the use of SystemOne
*Proposed interview date 2nd March 2026*
Main duties of the job
* Answering telephone calls
* Opening and closing referrals
* Supporting clinicians in reducing administration tasks
* Working with the clinical systems database System0ne and other systems
* Updating and overseeing databases
About us
We can offer you:
* Regular appraisal, personal development, planning and opportunities for continuing professional development.
* Opportunities to work closely with a multi-disciplinary team and learn from others.
* 27 days annual leave, 29 if you have worked for the NHS for 5 years and 33 if you have worked for the NHS for 10 years, in addition to 8 days bank holidays, based on full time hours.
* Entitlement to the NHS pension scheme.
Job responsibilities
* Responsible for processing all referrals to MHST
* To plan and organize appointments for the team, demonstrating skills of tact, diplomacy and understanding.
* To be the first point of contact when dealing with all enquiries.
* Communicating with other members of staff within the Trust and external agencies.
* Organise assessments, ongoing therapy, reviews, appointments, and meetings.
* To ensure all correspondence and documents are added to SystemOne records and ensure confidentiality is always maintained.
* To take minutes at meetings as required.
* To liaise with the Development Lead to ensure the smooth running of the service
* Ability to maintain judgement under pressure and work within agreed deadlines.
* To make appropriate decisions on matters arising and refer relevant matters on to the most suitable person
* To be able to manage constant changes to plans and work without direct supervision and use independent judgement.
* To use own initiative in designing and completing forms for collection of data and the use by the professional staff.
Person Specification
Other Requirements
* Fluent communicator with excellent written English
* Significant secretarial experience with experience in health care setting
* Hold a full, valid, UK driving licence
* Have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
* Experience of working with the public particularly on the phone
* Experience of supporting a large busy team in an admin capacity
* Knowledge and experience of working with computerised data collection systems
* Proven ability to manage own workload in a busy, fast moving environment
* High level of accuracy and attention to detail
* Experience of working with NHS record keeping systems such as SystmOne
* Demonstrates an interest in mental health & wellbeing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,485 to £30,162 a yearper annum (pro rata)
Contract
Permanent
Working pattern
Part-time,Job share,Flexible working,Compressed hours
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