Job Summary
JOB DESCRIPTION
We are seeking a proactive and detail-oriented Production Enginee
r
to support our Field Service Engineers (FSE's) and wider technical teams. This role is critical in bridging manufacturing operations, field service, and global support by ensuring high-quality documentation, effective troubleshooting processes, and continuous improvement initiatives. The Production Engineer will play a key role in driving reliability, compliance, and efficiency in both device production and field service activities.
Key Responsibilities
Responsibilities will include defining procedures for FSE's to follow, lead corrective action meetings for investigating common issues found in the field, collaborate with cross functioning teams to ensure all FSE activities are conducted to ensure product quality and conformity.
Duties
Duties Include, But Are Not Limited To
* Documentation & Compliance
* Develop, review, and update Standard Operating Procedures (SOPs) and work instructions for FSE activities including issue resolution, product upgrades and preventative maintenance.
* Ensure all documentation changes are processed and released through the Quality Management System (QMS), in collaboration with key stakeholders.
* Maintain compliance with internal quality standards and external regulations through documentation control and process validation.
* Spare Parts & Tool Management
* Management of Device Spare Parts Kits, including packaging, Bills of Materials (BOMs), and supporting documentation.
* Establish and update SOPs for approved field service tool kits, ensuring alignment with production specifications and regulatory requirements.
* Data and Continuous improvement
* Collate and interpret FSE data to investigate common issues to scope improvement projects
* Liaise with FSE teams and global support to track in-field repairs to highlight and trends
* Present findings to Engineering teams to influence design reviews and improvements
* Support and drive corrective and preventative action (CAPA) processes, including root cause analysis and implementation of corrective actions
* Other duties
* Support with general production NPI activities
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.