Customer Experience - As a Team Leader, you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency, effectively handle customer concerns, and share feedback with store management as appropriate. You will support the maintenance of store layout, inventory management, and other store operations according to guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop campaigns.
Delivery - As a Team Leader, you understand the causes of sales trends and use storytelling about our products to enhance the customer experience. In the ever-changing world of retail, you should be able to monitor and manage change. Our Team Leaders should operate multiple systems, meet sales/performance targets, and assist store management in recruiting the right team. You will perform opening and closing procedures as per The Body Shop's operational standards, including completing audit documentation. Strong relationship skills are essential for coordinating between customers, the team, and the manager.
Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, supportive of change and new ideas. You should assist in training new staff. We seek flexible, responsible role models capable of attracting and retaining people who reflect the brand.
Personal Conduct, Leadership, Commerciality
* Experience working in customer service with a genuine passion for beauty and retail
* Effective communication and listening skills, with operational competence
* Strong interpersonal skills to build rapport and provide solutions
* A positive mindset and willingness to develop
* Ability to multitask, manage time, and work flexible hours
Talent Drivers - Founded by Anita Roddick in 1976, The Body Shop envisions business as a force for good. Over 40 years, we've pioneered cruelty-free beauty and remain committed to ethical practices, empowering people, and enriching our planet. Our activist roots influence everything we do, from campaigns to vegetarian products. We are dedicated to generating positive economic, social, and environmental impacts, fighting for our beliefs, and breaking the mold. We seek someone who is not afraid to innovate and uphold our values to support the store management team in driving sales and profit through supervision and coaching, delivering an exceptional customer experience, and ensuring adherence to company policies and protecting our brand and assets.
#J-18808-Ljbffr