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A fast-scaling SaaS organisation is currently seeking a capable and hands-on IT Manager to lead its internal IT operations. This is an exciting opportunity for an experienced professional to play a critical role in shaping IT systems and support functions during a period of rapid growth.
Key Responsibilities:
* Take ownership of all internal IT systems, including hardware, software, networks, and cloud-based tools
* Deliver day-to-day IT support across the organisation, including remote teams
* Lead technical aspects of employee onboarding and offboarding
* Develop and enforce IT policies, procedures, and security protocols
* Manage IT procurement and maintain relationships with third-party vendors
* Oversee data security, backups, and disaster recovery planning
* Maintain and improve access control systems and ensure compliance with security standards
* Supervise IT support personnel and ensure smooth ticket resolution workflows
* Collaborate with senior leadership to align IT initiatives with business objectives
* Provide hands-on support across all levels, from 1st to 3rd line
A big bonus for any of the following:
* Demonstrated experience in internal IT leadership and senior IT support roles
* Strong technical knowledge across infrastructure, networking, and SaaS environments (e.g., Google Workspace, Microsoft 365)
* Proven ability to support diverse teams in a dynamic, fast-paced setting
* Budget management and IT procurement experience
* Excellent interpersonal skills and the ability to communicate with technical and non-technical stakeholders alike
* Proactive mindset with a practical, problem-solving approach
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Computer Hardware Manufacturing, Computer Networking Products, and Software Development
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