About the Role:
This is a senior operational leadership position overseeing pre-sales support, demo coordination, and post-sales services across EMEA. With a team of 30+, the role drives strategic customer success initiatives, manages performance metrics, and leads continuous improvement around systems and workflow optimisation.
The Company:
A globally recognised player in the broadcast and media technology space, this business blends the agility of a start-up with the resilience of a mature organisation. With a strong cultural foundation, it encourages innovation, autonomy, and creative execution across its growing global team.
Benefits & Opportunities:
* Influence long-term strategy and lead impactful customer experience initiatives at scale
* Join a vibrant and forward-thinking culture known for unique approaches and innovation
* Be part of the management team shaping strategic global success across EMEA
To Be Successful, You’ll Need:
* Experience leading Customer Success or Technical Operations teams of 30+ people within complex, multi-regional environments
* Background in operational process development within technical or broadcast/streaming environments
* Proven ability to implement customer self-service strategies and drive continuous improvement initiatives across large-scale functions
Interested in Learning More?
Reach out to me at sara@neuco-group.com or call 020 3002 0497 for an initial discussion.
Key Words:
Customer Success – Broadcast Technology – Streaming – Technical Operations – Workflow Automation – Self-Service Strategy – AI Integration – EMEA – Leadership – Operational Strategy