Customer Service Agent Salary: Up to £12.38 per hour Part-time Hours: 20 hours per week (3-4 days), shift-based Location: Discovery Park (occasional weekend shifts at Margate) We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting. Key Responsibilities Acting as the first point of contact for customer enquiries Handling inbound and outbound calls (warm calls only) Managing enquiries through a ticketing system Supporting memberships, cancellations, and renewals Assisting with promotions, sales, and rebooking activity Using booking and CRM systems at a basic operational levelWorking Hours 20 hours per week across 3 to 4 days Shift-based role including evenings Occasional weekend work on a shift pattern (Margate location)Typical hours: Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm Tuesday, Thursday & Friday: 8.00am to 6:00pm Weekends: 9:30am to 4:00pmPerson Specification Previous experience in phone or email-based customer service or sales Confident and professional telephone manner Strong written communication skills Comfortable learning and ...