Job Description
Field Based ¦ Full-time ¦ Oakhouse Foods (Part of Pilgrim's Europe)
About the Role
As a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results.
What You'll Be Doing
1. Coaching and supporting franchise partners to grow sales, retention, and local demand
2. Analysing performance reports to spot opportunities (new customers, repeat orders, AOV)
3. Running regular performance reviews and agreeing actionable growth plans
4. Driving telesales, local marketing, and customer reactivation campaigns
5. Exploring and testing local partnerships, tactical offers, and awareness activities
6. Measuring campaign outcomes, sharing best practice, and scaling successes
7. Supporting operational improvements: stock control, delivery performance, financial discipline
8. Onboarding and mentoring new franchise owners
9. Addressing underperformance through constructive improvement plans
10. Liaising with Head Office to overcome commercial or operational hurdles
11. Promoting the HEART culture and...