Service Delivery Manager (SAP) - Chester - £100,000
The Company:
Lorien are working in partnership with a leading global organisation undergoing a major transformation of its enterprise systems. As part of this journey, they're seeking a seasoned SAP Service Delivery Manager to lead the global support operations and ensure the stability, performance, and continuous improvement of their SAP landscape.
The Role:
This is a leadership role with hands-on accountability for the day-to-day operations of SAP technologies, particularly S/4HANA. Reporting directly to the Global IT Director, you'll be responsible for managing incident, problem, and change processes, while acting as the escalation point for all SAP-related support issues.
You'll oversee vendor relationships, drive service excellence across internal and external SLAs, and lead a growing team of SAP support professionals. This includes functional consultants, BI developers, and governance specialists. The role also includes ownership of change and release management, software asset compliance, and ensuring alignment with audit and security standards.
The Skill Requirements:
Successful candidates will have a blend of the following:
* Proven experience leading SAP support functions through growth and transformation
* Strong technical expertise across SAP technologies, especially S/4HANA
* Experience managing remote teams and external vendors
* Excellent stakeholder engagement and communication skills
* Demonstrated ability in budget management and software asset compliance
* Experience in BAU application support and continuous improvement initiatives
The Benefits:
* Salary up to £100,000 + bonus
* Hybrid working model with flexibility
* Enhanced company pension scheme
* 25 days annual leave plus bank holidays
* Opportunity to lead SAP operations across a global enterprise
If this sounds like something you'd be interested in, submit your application to be considered. Interviews will be scheduled over the coming weeks.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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