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* Hours of work: Monday to Friday 08:30 – 17:00
Job Details
* Job Title: Credit Control Administrator
* Role Type: Permanent
* Location: Solihull
* Hours of work: Monday to Friday 08:30 – 17:00
Summary and Purpose of the Job
Wavenet is seeking a highly organised and proactive Credit Control Administrator to join our dynamic Credit Control team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and pays close attention to detail.
You will take ownership of the credit control inbox, ensuring timely responses to customer queries. Responsibilities include supporting the monthly statement run, managing the direct debit process, assisting with the customer suspension process by communicating effectively and arranging payment plans, handling cash posting and allocation, and performing various administrative tasks to support the department.
Key Responsibilities
1. Manage customer queries via the credit control inbox, liaising with credit controllers.
2. Process and manage direct debits, ensuring accuracy and efficiency.
3. Encourage customer sign-up to direct debit and ensure mandates are correctly set up.
4. Handle the monthly statement run and respond to related queries.
5. Assist with the customer suspension process, including follow-ups and payment arrangements.
6. Perform accurate cash posting and allocations.
7. Take customer calls and process payments over the phone.
8. Complete general admin duties such as updating systems, processing forms, arranging refunds, and handling ad hoc tasks.
Qualifications and Skills
We are looking for someone who thrives in a fast-paced environment, possesses a positive and proactive attitude, and has experience in similar roles. The ideal candidate will be detail-oriented, tech-savvy, and confident working independently and as part of a team.
* Proven ability to manage multiple tasks effectively while meeting deadlines.
* Strong communication skills, both written and verbal, with a professional telephone manner.
* Exceptional attention to detail and accuracy.
* Excellent time management skills and ability to prioritise tasks.
* Proficient in Microsoft Office, especially Excel, Word, and Outlook.
* Experience with Sage 200 Cloud is desirable.
* Background in telecoms or technology sectors is a plus.
* A flexible, team-oriented approach with a positive attitude.
* Calm under pressure, self-motivated, and target-driven.
Additional Information
At Wavenet, we offer a supportive environment and a range of benefits, including generous leave, private medical coverage, discounted health plans, and wellbeing programs. We promote a healthy work-life balance with hybrid working options and additional annual leave based on tenure.
Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team for more information.
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