Overview
Join to apply for the Front of House, Reception role at Arm
Job ID 2025-15642 • Date posted 04/09/2025 • Location Cambridge, United Kingdom • Category Customer Service
We are looking for a warm, approachable, and customer-focused Front of House Receptionist to create an outstanding first impression for our guests and visitors. This role is crucial in delivering exceptional service within a busy office environment, ensuring that colleagues and guests feel welcome and supported throughout their visit. As a key member of our Workplace Front of House team, you will act as the first point of contact for leading figures in technology, business, and policy, your impact will be immediate and visible. Additionally, you will be a prominent presence on the Cambridge Campus, supporting events, welcoming guests, and fostering a vibrant, connected culture.
Key Responsibilities
* Act as first point of contact for all visitors and employees
* Support staff and visitors with taxi bookings
* Support the Workplace team with admin tasks including auditing and ordering office supplies, liaising with colleagues on room bookings, signing in visitors, log SNOW requests, and a variety of ad-hoc tasks
* Maintain visitor records, issue passes, and ensure compliance with security procedures
* Support Post Room Team as required
* Manage the reception desk and shared inbox
* Respond promptly and efficiently to customer enquiries
* Assist with staff onboarding and general office coordination
* Support any onsite events
* Monitor meeting rooms for set up and cleanliness
* Monitor internal communications tools for Workplace related activities and triage
* Be on the constant lookout for opportunities to create excellent customer interaction
* Provide administrative assistance, including scheduling, document preparation, and data entry
Knowledge / Skills / Experience
* Previous experience in a receptionist, corporate front-of-house, or office support role
* Ability to work well under pressure and be able to deliver a consistent level of exceptional customer service in a variety of situations
* Adaptable and flexible
* Accommodating and conscientious
* Able to work unsupervised at times
* Excellent communication and interpersonal skills with a polished, professional demeanour
* Strong organizational skills and the ability to multitask
* Confident using MS Office Suite, Outlook, and office management systems
* High attention to detail, reliability, and a proactive approach
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Administrative
* Industries: Semiconductor Manufacturing, Software Development, and Computer Hardware Manufacturing
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