Overview
The Ward housekeeper will work as an essential part of the ward team under the direction/guidance of the Clinical Matron or his/her nominated deputy. The focus of the role is to support the nursing team with non-clinical tasks, co-ordinate the provision of meals and help maintain a safe, clean, comfortable environment for patients, maintaining the smooth day to day running of the ward.
Responsibilities
* Being courteous and helpful to patients, families, colleagues and all users and visitors to the ward.
* Welcome patients to the ward in a friendly, professional manner.
* Orientating them and their families to the ward and hospital where necessary.
* Provide accurate and timely information to patients regarding ward routines i.e. visiting times, meal times.
* Provide additional refreshments to patients and families where appropriate.
* Answer telephone.
* Make telephone calls to patients regarding admission or cancellation as directed by nurse in charge.
* Support ward team by underlying tasks to enhance patient care i.e. collection of laundry, pharmacy, etc.
* Ensuring the bed space is prepared for the arrival of a new admission to the ward i.e. checking the area is clean, rubbish removed etc.
* Alert nurse in charge to aspects of dissatisfaction from patients i.e. complaints.
* Provide assistance to patients using the telephone.
* Support completion of Friends and Family cards on discharge.
* Check drug fridge temperature daily and record.
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