Overview
Job Title: Patient Ambassador
Location: Hereford County Hospital, Stonebow Road Hereford HR1 2BN
Salary: £25,000 - £26,000 per year plus Bonus
Holidays: As specified
Join to apply for the Patient Ambassador role at Sodexo.
Responsibilities
* Participation in the completion of audits and assessments
* Reviewing audit and monitoring information to identify areas of excellence or improvement
* Working with the Trust monitoring team to jointly work on improving patient satisfaction
* Utilising ‘Experiencia’ to monitor real-time patient feedback, addressing any issues immediately
* Be the ‘voice of the patient’ providing a service-independent force for change within our team
* Work with the team to effectively manage the meal service at ward level
* Create positive working relationships with Trust, clients and staff and actively resolve ward issues
* Working with the operations team, analyse areas and wards of concern
* Carry out Patient Surveys ensuring the data is collated and provided to management
* Provide and maintain accurate quality and monitoring documentation for all services assessed
* Carry out weekly ward audits in line with the KPI indicators. Results of these audits to be collated and shared with management for action
* Manage queries received from the wards and escalate patient complaints to the operational lead
* Review patient interaction processes (meal ordering, substitutions, etc.) to identify any improvements
What You Bring
* Proven experience of managing a complex service with a diverse workforce
* Passion for customer care
* Good communication skills – ability to communicate effectively with patients, visitors, colleagues, clients
* Ability to adhere to instructions, standards and procedures
* Computer literate in Microsoft Excel and Word
* Advanced Food Hygiene
* IOSH managing Safety
What We Offer
* Unlimited access to an online platform offering mental health and wellbeing support
* Employee Assistance Programme to help with everyday issues or larger problems
* Access to a free health and wellbeing app with rewards, 24hr virtual GP and more
* The Sodexo Discounts Scheme and/or prepayment cashback card
* Money Insights and financial benefits via Salary Finance Platform
* Save for your future by becoming a member of the Sodexo Retirement Plan
* Death-in-Service benefit
* Opportunities for growth and development
* Cycle to Work Scheme
* Volunteering opportunities
* Flexible and dynamic work environment
* Competitive compensation
* Full training and full protective uniform supplied
Ready to be part of something greater? Apply today. Career progression for the caring profession.
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