Lookers • Bircholt Road, Maidstone, ME15 9YN, GB
Up to £38,000 OTE with a basic salary of £32,000
Due to Internal Promotion Lookers Mercedes Benz of Maidstone is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 14 Vehicle Technicians and our enthusiastic and friendly Service Manager, Alex Harbour.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Maidstone is the place to be.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Alex Harbour.
Responsibilities
* Booking MOTs, services and other repair work for our customers
* Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
* Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
* Managing a high-volume of customers daily as well as telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
* Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk.
About the Company
One of the top three motor vehicle retailers in the UK, Lookers represents multiple vehicle manufacturers, selling a huge range of car types. We also operate a number of used car trade centres and service centres from hundreds of locations throughout the UK....
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