Development officer - talent & learning

Development Officer – Talent & Learning
Up to £30,000 basic salary
Monday–Friday 08:30–17:00
Hybrid working
Solihull

Outsource UK are recruiting on behalf of an award-winning UK bank and Platinum Investors in People employer for a Development Officer to support training delivery across Customer Operations (Collections & Servicing).
This is a great opportunity for someone with strong Collections experience and a passion for training, coaching, and developing people.
The Role You'll support the Learning & Development team by delivering engaging training and 1-2-1 coaching to new and existing colleagues across areas including Mortgages, Buy to Let, Motor Finance, Secured Loans, and Savings. You'll also conduct roleplays, live call assessments, and provide structured feedback. To maintain operational credibility, you'll handle live Collections calls when required.

Key Responsibilities
* Deliver training sessions and coaching
* Support onboarding and ongoing colleague development
* Identify skills gaps and recommend learning interventions
* Conduct roleplays and live call observations
* Ensure training meets FCA, GDPR, and internal compliance standards
* Create and update training materials
About You
1. Minimum 12 months' Collections experience (ideally Mortgages/BTL/Motor Finance)