* By developing knowledge through experience working in the NI IT Department and from training/mentoring from the IT Manager carry out the following duties.
* To provide level 1 support for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.
* To carry out IT administration tasks for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.
* To create and update IT Department COPS and IT Department documentation, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.
* To ensure that IT COPS/procedures are adhered to.
* To deputise for the IT Manager whilst the IT Manager is on holiday, working offsite or off work ill.
* To help to improve the service levels that are provided by the IT Department.
* Management of any assigned IT projects.
* To assist with the management of IT suppliers and IT Managed Service Provider.
* To learn how to setup or modify EDI messages with external partners and to troubleshoot EDI problems, supported IT Manager, ERP partner, and EDI Managed Service Provider.
* May source and create IT purchase requisitions and submit for approval and PO creation.
* Management of any assigned IT projects.
* Required to work out of normal office hours for critical out of hours support, normal frequency expected to be less than 7,5 hours per month. Assisted by Managed Service Provider and with support of NI IT team members when needed.
* To ensure that good practice is followed regarding IT legality, for example only install software that is legal to be installed.
* To ensure good practice is followed regarding IT security and cyber security, for example ensure that anti-virus protection and email protection is installed on company hardware/email accounts.
* To help to improve the service levels that are provided by the IT Department.
* Support the main objectives of the IT Department and in doing so perform any reasonable duty as requested by the IT Manager or SLT.
* Promote a happy and enthusiastic working environment.
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