Job overview
An exciting opportunity has arisen to join the Diabetes and Endocrinology team in the role of Service Manager.
This role will support the Medical Operational Management to deliver high quality care to our patients.
If you are an organised individual with strong admin and leadership skills, we would love to hear from you!
Please note - if you would like your application to be considered for secondment, you must secure agreement from your line manager beforehand that you can be released to undertake the role.
Main duties of the job
The successful candidate will be required to:
1. Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
2. Assist the Operational Service Manager in the maintenance and development of clinics and clinic templates, appointment systems and scheduling.
3. Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
4. To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
You will be responsible for line managing a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.
Working for our organisation
For further information about working for our Trust please visit:
Our benefits
We offer a range of benefits to support our staff including:
5. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
6. 27 days holiday rising to 33 days (depending on NHS Trust service)
7. A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
8. A variety of different types of paid and unpaid leave covering emergency and planned leave
9. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
10. NHS Car Lease scheme and Cycle to Work scheme
11. An extensive range of learning and development opportunities
12. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Experience
Essential criteria
13. Educated to Degree Level OR have equivalent experience
14. Significant administrative experience including Staff Management/ Supervisory experience
15. Previous experience of dealing with sensitive and/or complex situations.
Desirable criteria
16. Experience of dealing with a wide range of service users
17. Understanding of RTT 18 week pathway
Personal Attributes
Essential criteria
18. Self-discipline/motivated to function independently, but also able to motivate others
Skills
Essential criteria
19. Possess a range of developed communication skills
20. Able to organise and prioritise both own workload and that of others as required.
21. Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
22. Able to function effectively as part of a team.
Desirable criteria
23. Experience of managing organisational change within a team e.g. restructures, changes to job requirements.