Total Contracted Hours: 40
Overall Purpose of Role
The role is to manage the transport administration by supporting the operation with all sub-contractor queries to ensure that the DX Service Centres are supported to deliver a service in line with Customer Service Level Agreements and Key Performance Indicators.
Main Responsibilities
Ensure all trunk vehicles from SC's to the central hubs and back to the SC's are available.
Ensure all details of of any driver change / agency drivers are published to the operations team via the daily trunk update document.
Take responsibility of organising additional vehicles as required.
To maintain contractor files ensuring all compliance documentation is current.
Manage cost by identifying areas of efficiency in the trunking network.
Encourage and promote positive employee relations throughout the Operation encouraging a "Can Do" attitude
Provide administrative assistance to aid the night operation
Complete all reports accurately.
Ensure all reports are kept to the strict timelines.
Administrative tasks during the Day
Provide good quality pro-active information for the night and day shift so reporting is of a high standard and all sub-contractors are paid as per SLA.
Communicate with all SC's to ensure the Hub is providing high quality service to them and they are conforming to company and customer SLA's each morning.
Capture information to supply back and aid with revenue capture/protection
Knowledge, Skills & Experience
Previous experience in transport preferred
Previous experience in the Mail or Distribution industry
Understanding of DX Products is preferred but not essential
Ability to work on own initiative.
Ideas driven and ability to formulate new methods to improve the operation
Able to communicate well with people
Able to produce reports in a concise manner
Knowledge of the UK transport/road network preferred
Good monitoring skills.
Ability to collate information to forward plan events on the road
Proficient with Excel, Word, Outlook
Personal Specifications
Good communication and interpersonal skills
Attention to detail
Self-motivated and able to drive and motivate staff
Able to make clear and sound decisions whilst working under pressure
Flexible and positive to their approach to operational changes
Can do attitude
Able to work on own initiative without supervision
Forward planner
PC literate (Word, Excel, Outlook)
Benefits:
Competitive Rates of Pay
Company Funded Health Cash Plan
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
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