Job Description
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant.
Field-based.
3 month FTC - temp to perm
As a Quality Assurance Assistant, you'll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC.
Key Responsibilities
* Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to
* Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution
* Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements
* Maintain and deliver scheduled audits, using findings to drive meaningful service improvements
* Collaborate with the senior management team to identify trends and embed lessons learned
* Prepare reports and contribute to regulatory submissions and inspections
* Support a culture of continuous learning, improvement, and service excellence
Key Aspects of the role:
* Supporting Quality and Compliance: Conducting tasks related to CQC standards and safeguarding.
* Monitoring and Evaluation: Helping to monitor and evaluate services to ensure they are meeting the required quality standards.
* Maintaining Records: Ensuring that records and documentation are accurate and up-to-date, including evidence of care that meets regulatory expectations.
* Identifying Areas for Improvement: Helping to identify areas where services can improve and supporting the implementation of necessary changes.
* Using Online Systems: Utilizing online systems and processes to manage quality assurance and improve efficiency.
* Understanding Regulations: Having a working knowledge of CQC regulations, including Regulation 17 (Good Governance).
* Supporting Staff: Ensuring that staff understand the quality assurance processes and how to effectively check that quality care is being delivered.
* Contributing to Improvement: Helping to create a culture of continuous improvement within the organization.
* Working with Data: Analysing data to identify trends, patterns, and areas for improvement.
* Supporting Inspections: Helping to prepare for and respond to CQC inspections.
* Promoting Safety: Ensuring that the service is safe and that risks are managed effectively. xsngvjr
Requirements
* Driving licence (company car/petrol allowance included)
* Knowledge of CQC legislation
Experience of auditing
50178LSR4
INDFIR
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.