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Job Title: Mobility Customer Service Advisor
Location: On-site Oldbury
Salary: £25,700 plus bonus potential of up to £2000 per year post probation
Shifts: 40 hours per week, Mon-Sun 7am-9pm
Start Date: 6th October 2025 (Please note, if you have annual leave or appointments within the first 4 weeks, your application may not be considered. Full commitment to training is required.)
Interview Dates: Between 25th August to 4th September.
As a Mobility Agent within our Volkswagen department, you will facilitate seamless onward mobility for customers following a vehicle breakdown, utilising various systems to book hire vehicles for VWG group customers.
Your primary responsibility will be to ensure customer expectations are met through efficient communication, maintaining operational efficiency, and managing multiple priorities effectively.
Responsibilities include:
* Coordinate and arrange alternative transportation solutions during vehicle repairs.
* Maintain detailed logs of hire bookings for efficient allocation.
* Prioritise tasks based on urgency and impact to enhance the customer journey.
* Communicate effectively with customers to keep them informed and manage expectations.
* Address mobility challenges using sound judgment and problem-solving skills, including negotiating with suppliers.
* Ensure transparency and alignment with all stakeholders throughout the process.
* Ensure a smooth transition for customers into hire vehicles, providing a seamless experience.
* Deliver high-quality service to enhance the overall customer journey.
Requirements:
* Ability to work both independently and as part of a team
* Excellent communication and interpersonal skills
* Strong organisational skills and attention to detail
* Proven problem-solving skills and proactive issue resolution
* Flexibility and resilience to adapt to changing demands
* Ability to manage and resolve conflicts professionally
* Good judgment for making informed decisions supporting business objectives
Benefits include:
* 23 days annual leave plus bank holidays
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 + 50% discount for family and friends
* Discounts on AA products and services
* Employee discount scheme including car salary sacrifice and healthcare discounts
* Company-funded life assurance
* Opportunities for learning and career progression
* Employee Assistance Programme and 24/7 remote GP service
We are an equal opportunities employer and value diversity. We welcome applications from all backgrounds and are committed to creating an inclusive environment.
The Recruitment Process:
Apply to receive a series of games to assess fit. Successful candidates will be invited for a final competency-based interview with role play. Once selected, onboarding includes contract receipt, training (up to 4 weeks), and a period in our Grad Bay to prepare for your role.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Motor Vehicle Manufacturing, Financial Services, Insurance
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