This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You'll motivate them to achieve their best every day and work with them over time to help them develop and reach their potential. You'll be responsible for helping the team meet operational targets critical to improving our service to customers, saving them money with fast, high-quality delivery.
As this is an interesting and varied role, we seek candidates who are flexible, can work under pressure, and possess excellent leadership and communication skills. Key qualities include:
1. Leadership Focus: Ensuring standards are met, fostering a positive environment, implementing strategy, recognizing team achievements, and communicating effectively.
2. People Focus: Valuing diversity, delegating, coaching, empowering, developing talent, understanding others' needs, and creating a supportive environment.
3. Resilience Focus: Being approachable, adaptable, communicating regularly, handling ambiguity, and staying positive under pressure.
4. Achievement Focus: Striving for excellence, asking questions, sharing learning, coaching teams, and ensuring accountability.
5. Improvement Focus: Driving transformation, reducing costs, embracing innovation, making informed decisions, and improving processes.
6. Customer Centric Focus: Promoting a customer-first culture, enhancing the customer experience, and monitoring service goals.
The role involves weekend shift patterns:
* Friday 10:00 - 15:00
* Saturday 06:00 - 20:00
* Sunday 06:00 - 20:00
* Monday 06:00 - 14:00
To apply, complete the online application and submit your current CV. If employed by Royal Mail, apply via the internal careers site. The assessment includes a capability-based interview and a management scenario exercise.
Royal Mail connects communities and businesses across the UK, committed to being the best delivery company. We value trust, transparency, and inclusion, welcoming applications from all, especially from the Armed Forces community. We are committed to an inclusive recruitment process and support adjustments as needed.
Closing date: 31st August. This advert may close early if sufficient applications are received.
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