Great that you're thinking about a career with BSI Job Title: Business Development Partner (Business Development Support) Reports to: Business Development Partner Team Leader Location: Milton Keynes (Hybrid) Overview / Purpose of the position Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams. To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service. Responsibilities & Accountabilities Receive, prioritise and process sales briefings received from the business development team Prepare client correspondence including quotation and associated contract documents Receive, prioritise, verify and process client applications To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients Process fully approved client applications (sales packs) to operations team for delivery To receive and handle incoming phone calls, emails and manage departmental inboxes To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business Provide general administration support to the business development department as requested by the management team To provide support and training to the global sales support administration team as required Undertake specific project work as required Any other duties which can reasonably be expected within the scope of this role Key Success / Performance Indicators: Ensuring the accuracy of processed data and documents within agreed deadlines Ownership and resolution of problems to satisfaction of external and internal customers Quality of service provided to internal and external customers (as per KPI measures) Efficient management of sales briefings from business development team and associated commercial requests from clients Quantity and accuracy of quotations and orders processed within agreed SLA's Accuracy of data entry Accuracy and response time for information provided to enquirers Collaborative interface with Commercial and Delivery Teams Person Specification Knowledge and Experience (e.g. Type, level) Experience working in Regulatory Services and Regulatory Services processes Awareness of the commercial and regulatory environment in which BSI operates Familiar query resolution and complaints handling Skills and Abilities (e.g. Teamwork, IT, Communication, Relationships) Ability to cope with pressure and meet tight deadlines Excellent planning and organisation skills Excellent customer service experience Solutions orientated with good problem-solving skills Excellent interpersonal and communication skills, both written and oral, internally and externally Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. Salesforce Education / Qualifications (e.g. Technical) Educated at least to A level standard or equivalent Personal Qualities /Aptitudes (e.g. Initiative, flexibility, commitment, reliability) Excellent interpersonal and communication skills, both written and oral, internally and externally Attention to detail and ability to present complex information Customer orientated with a focus on efficiency and delivery Strong team player with the ability to work across functional areas to achieve results Proactive, self-motivated and results orientated Potential to grow with the developing business and take on wider roles and responsibilities BSI Excellence behaviours Client Centric I put internal and external clients at the heart of everything I do to deliver an excellent client experience Agile I adapt easily, ready to explore new ideas and change my way of working to grow the business effectively Collaborative I build trust-based relationships through my ability to communicate openly and honestly. I value what others always bring and I work inclusively with others Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.