Overview
IMMEDIATE START AVAILABLE. Our Ecommerce client is looking to grow the existing successful team. As a Customer Service Sales Administrator, you'll be the first point of contact for the company's customers, delivering a professional and friendly experience at every stage of the journey, handling enquiries, processing orders, and resolving issues. You will be processing online orders from Amazon and Ebay etc and be comfortable responding to emails and webchat responses as needed. After learning product knowledge and confident in the administrative side, you will progress to supporting the sales function. You will play a key role in generating revenue by upselling, cross-selling products when speaking with the customers. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both administration and sales.
Responsibilities
* Respond promptly to customer enquiries across phone, email, and online platforms.
* Process orders accurately and ensure timely dispatch.
* Resolve delivery and product issues efficiently, coordinating with internal teams.
* Maintain accurate customer records and communications.
* Build lasting relationships with customers, ensuring satisfaction and retention.
* After training, upsell and promote products to support business sales.
* Handle complaints with professionalism and care, escalating where necessary.
* Keep product knowledge up to date to provide accurate advice.
* Collaborate with colleagues across sales, warehouse, and management teams.
* Contribute ideas to improve processes and customer experience.
Working Hours
2 week rota pattern with a Saturday included every other week as below. Monday -Friday pattern otherwise.
* Monday - 8am - 5pm
* Tuesday & Wednesday - 9am - 5pm
* Thursday - DAY OFF
* Friday - 9am - 4pm
* Saturday - 8am - 4pm
Salary and Reward
4 week temp to perm. Initial hourly rate based on £27,000 - £30,000 depending on experience. Casual dress code. On site parking.
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