Permanent, Full Time position. 37 hours per week, 52 weeks per year.
* Carries out routine IT support tasks as set out in the maintenance plan by line manager.
* Checks the service desk for tickets assigned by the system, and actively picks up others when able.
* Resolves IT support issues from the service desk, ensuring the users are able to return to normal operation as rapidly as possible.
* Notes patterns in the incidents arising to suggest where deeper problems may require attention and assists in their resolution.
* Assists in carrying out planned changes to the academy system as required.
* Carries out any scheduled works (such as patches) as directed.
* Carries out any routine checks and maintenance tasks on the system as directed.
* Helps to keep records of equipment and software at the site up to date.
* Assists in identifying the best products and suppliers for the academy IT system when required and gets quotes for the correct product when required.
* Identifies equipment where there are issues requiring an upgrade or replacement.
* Contributes to the planning for developing IT systems at the academy as required.
* Alerts colleagues in the case of any serious problem and assists in resolving it as directed.
* Remains alert for any problem with IT security at the site, assisting with resolving any problems and investigating the cause.
* Alerts colleagues of any cases where there is a concern a system may not be correctly licensed for use. Carries out software installations as required.
Our family of schools includes 24 primaries, 10 secondaries, an all-through school in London's Olympic Park, and a special school in Lincolnshire supporting pupils aged 2-19 with a broad range of special educational needs. As one of only 11 system leaders nationwide, we are recognised for our unwavering commitment to educational excellence, our innovative curriculum, and ability to drive sustained school improvement at scale. At the heart of our Mission is a deep belief in the transformative power of education. We are committed to ensuring that every child - regardless of their background - has access to an exceptional academic experience enriched by extensive co-curricular opportunities. From small rural primaries to large urban secondaries, our academies benefit from the strength of a collaborative, values-driven community, in which expertise is shared, best practices are embedded, and each school retains its distinctive character.
We broaden the horizons of young people by inspiring students to become their confident, academic best via an education that creates academically gifted, confident, well-rounded young people in the classroom, in the workplace and in their communities.
We are driven to provide our young people with access to a world-class education and enrichment experiences. Our students benefit from a wealth of opportunities to develop, learn and lead. From the classroom to cultural visits, sports, music and arts and engaging with our local communities, the rich and varied experiences we create help fuel ambition and unlock potential. The education and experiences we offer equips our young people with the leadership skills, team spirit, resilience and confidence to become outstanding citizens.
Whatever your role you will contribute towards creating a rich and exciting learning environment that also offers our students an unrivalled package of sporting and cultural enrichment.
We are incredibly lucky to be able to work alongside outstanding organisations and individuals who are happy to share their expertise and skills in supporting the David Ross Foundation's vision to give children better life chances through access to the best education and support we can give them.
The David Ross Education Trust is an equal opportunity employer. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
It is our objective to ensure that job applicants and staff are treated solely on the basis of their merits, abilities and potential. We do not discriminate against any applicants on the basis of any protected characteristics.
The David Ross Education Trust is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo vetting appropriate to the post, including a social media presence check and Enhanced DBS check. The successful applicant will be expected to adhere to all safeguarding, welfare and health and safety policies and procedures of the Trust.
All pre-employment checks are in line with "Keeping Children Safe in Education" statutory guidance.
Education and requirements: Educated to GCSE-level or equivalent, including English and Mathematics. Experience in a customer service or IT Support role with excellent communication skills at a range of levels. Ability to use initiative to identify issues, problems or concerns and to know when to refer onwards. Well-motivated, enthusiastic with a can-do attitude. Honesty and integrity. Good organisation and time management skills. Able to organise, lead and motivate staff at all levels. Able work under your own initiative and deal with demands of a geographically dispersed team.
About The David Ross Education Trust: The David Ross Education Trust's mission is to give every child attending one of our schools a world-class education. We are a network of unique and diverse academies across the country, committed to delivering a world-class, knowledge-rich education that empowers pupils to reach their fullest potential. Spanning North Yorkshire, the East Riding of Yorkshire, North-East Lincolnshire, the East Midlands and London, our network of 36 academies serves over 14,600 pupils and employs 2,300 dedicated staff.
· NJC 8 £26,824.00 FTE per annum
· Access to Local Government Pension Scheme
· Regional networks of Trust colleagues and access to key leaders in Education
· Commitment to employee Health and Wellbeing including dedicated Employee Assistance Programme
· Awards and Recognition Scheme
· Flexible working patterns
· Benefits Platform : Health & Wellbeing Programme : Cycle to Work Scheme
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