Overview
Repairs Coordinator
We are currently seeking two experienced Repairs Coordinators to join a Social Housing Property Services Team. This role is crucial for ensuring the provision of excellent customer service and maximising customer satisfaction through effective case management and contractor coordination.
Job Details
* Job Type: Full-time temp till mid-November
* Location: Pitsea Basildon SS13 (weeks training in the office then moving to hybrid working)
* Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hour
Responsibilities
* Take ownership and coordinate a caseload depending on the current demand and needs of the Property Services Team and wider teams when required.
* Manage contractor and stakeholder relationships effectively through CRM case management.
* Ensure improved customer satisfaction by responding to cases raised within agreed SLAs.
* Enhance the efficiency in the delivery of services and complaint resolution for repairs.
* Handle a variety of tasks simultaneously with excellent attention to detail, moving quickly from one task to another.
Qualifications & Skills
* Proven experience in a customer-centric environment with a commitment to high levels of customer satisfaction.
* Experience in handling a range of difficult problems and resolving these to the customer's satisfaction, exploring alternative options to resolve issues.
* Knowledge of raising and overseeing responsive repairs.
* Strong IT and case management skills.
* Excellent communication skills and the ability to manage stakeholder relationships.
* Attributes such as being proactive, organised, adaptable, approachable, empathetic, and a skilled problem solver.
* Ability to prioritise workload effectively.
How to apply
To apply for the Repairs Handler position, please submit your CV detailing your relevant experience.
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