Overview
We're looking for an experienced Service Manager to lead and develop a customer-oriented, profitable workshop at our main heavy goods vehicle dealership in Cardiff with 40 staff. This is a key leadership role where you'll drive performance, ensure exceptional customer service, and achieve all manufacturer and company standards.
Key Responsibilities
* Manage and develop all workshop staff, service advisors and administrators
* Achieve financial performance targets and exceed company KPIs
* Maximise sold hours vs pledge vs budget
* Drive labour sales growth and maintain manageable WIP levels
* Ensure high levels of customer service and resolve customer issues
* Manage technician performance (efficiency, utilisation, productivity)
* Oversee site health and safety and create a safe working culture
* Develop staff through appraisals and identify training needs
* Provide daily/weekly/monthly reports to Business Directors
What You\'ll Need
* Proven experience as a Service Manager in a commercial vehicle dealership
* Strong understanding of workshop KPIs and financial performance
* Experience managing technician performance and workshop efficiency
* Excellent customer service and staff development skills
* Knowledge of health and safety requirements in a workshop environment
* Ability to drive a 'one team' culture and engage staff effectively
What\'s On Offer
* 55,000 per annum basic salary
* Company car
* Main dealership environment
* Career development opportunities
* Comprehensive benefits package
Sound like you?
If you\'re an experienced Service Manager ready to drive performance in a main dealership environment, get in touch with Cal today.
Call Cal at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR
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