Resident Liaison Officer (RLO) - Social Housing Temp-to-Perm Opportunity | £22 per hour | Ware, Hertfordshire Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate temp-to-perm opportunity for a Resident Liaison Officer to join our team based in Ware, Hertfordshire. You'll play a vital role in our ongoing refurbishment programme. The work will initially focus on SHDF (Social Housing Decarbonisation Fund) works before transitioning to Kitchen and Bathroom replacement projects, ensuring residents are well-informed, supported, and happy throughout. What You'll Be Doing: As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include: Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication. Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen or bathroom installations), and managing expectations. Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed. Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residen...