Field Service Engineer
As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first‑class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.
Responsibilities
* Provide field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
* Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
* Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
* Determine the most cost‑effective repair/solution to ensure minimum downtime.
* Perform instrument certifications (IQ/OQ).
* Actively manage car stock, ensuring all necessary spare parts and tools are available.
* Effectively manage technical escalations.
* Work toward service metrics as defined by the Service Organization.
Qualifications
* HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
* A proactive approach with the ability to take lead if the situation requires it.
* IT knowledge.
* Flow Cytometry experience is a plus.
* Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
* Ability to process knowledge across multi‑modular and diverse product ranges.
* Deliver high levels of customer service.
* Full UK driving licence.
* Currently living within a daily commutable distance of Central London.
Location
London
Benefits
Salary range for the role: £45,000 - £55,000 + bonus + benefits.
Physical demands: Full‑time position with evening work required as job duties demand; travel to customer sites each day; lift 12‑15kgs; work standing for prolonged period.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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