Location: Baskingstoke, UK - Hybrid: 3 Days to Office Every Week
Duration: 8-12 Months
Employment Type: Inside IR35 or FTC - Fixed Term Contract
We are seeking an experienced PEGA Marketing Consultant to lead the design, configuration, and optimisation of renewal and service communications across all channels using PEGA Marketing (NBA / Decisioning). You will work as the bridge between business and technology, translating commercial renewal strategies into effective, automated PEGA decisioning and campaign solutions.
Key Responsibilities
* Design, build, simulate and monitor PEGA Marketing decision strategies, offer flows and NBA rules for renewal campaigns
* Segment policies into renewal journeys and treatments using PEGA Marketing
* Configure inbound and outbound communications across all channels (email, SMS, letters, digital, service)
* Manage mandate failure and valid address capture journeys
* Translate business requirements into PEGA strategies, data definitions and logic flows
* Manage and prioritise backlog of changes, new demand and defects
* Perform logic testing, QA, business simulations and end-to-end validation
* Build and manage PEGA Marketing reports, monitoring and controls
* Implement test-and-learn strategies, arbitration rules and contact policies
* Continuously optimise campaign performance to improve renewal rates
* Drive automation, accuracy and customer experience improvements
Required Skills & Experience
* Strong hands‑on experience with PEGA Marketing / PEGA Decisioning / NBA Designer
* Experience with offer management, strategy rules, segmentation and arbitration
* Previous experience with Chordiant or similar decisioning tools is a plus
* Strong understanding of customer data, campaign data models and databases
* Good knowledge of data mining, statistical techniques and SAS
* Highly numerate with strong analytical and data interpretation skills
* Excellent stakeholder management and communication skills
* Ability to translate business objectives into technical decision strategies
* Strong presentation and influencing skills
* Commercial mindset with focus on maximising renewal performance
Nice to Have
* Financial Services, Insurance or Subscription Renewal experience
* Experience working in multi‑channel marketing environments
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
* IT Services and IT Consulting
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