Join us in delivering a 5? customer experience
At Gleeson Homes, we're committed to creating exceptional homes and an exceptional journey for every customer. Our Customer Service team plays a vital role in achieving this, and we're looking for a proactive, people-centred Customer Services Advisor to help us deliver a consistently outstanding aftercare experience across the region.
If you're passionate about customer service, thrive in a fast-paced environment, and enjoy working collaboratively to solve problems, this is a fantastic opportunity to make a real impact.
What you'll be doing
You'll be the friendly, knowledgeable first point of contact for our customers, supporting them throughout their post-completion journey and ensuring their experience reflects our 5? standards. Your responsibilities will include:
Customer Experience & Communication
* Acting as a brand ambassador for Gleeson Homes, promoting our values and delivering a warm, professional service.
* Managing inbound calls, emails, and enquiries, ensuring all responses meet agreed SLAs.
* Conducting post-completion courtesy calls to understand customer experience and encourage NHQC survey engagement.
Complaint & Case Management
1. Administering and coordinating regional complaints in line w...