About The Role
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
1. Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
2. Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
3. Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
4. Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
5. Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
6. Communicate brand stories and product features with confidence and clarity
7. Stay updated on new arrivals, seasonal launches, and promotional activities
Boutique Operations
8. Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
9. Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
10. Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Key Performance Indicators (KPIs)
11. Personal sales revenue
12. Conversion rate (footfall to sales)
13. Average transaction value (ATV) and Units per Transaction (UPT)
14. Client satisfaction feedback and mystery shopper results
15. CRM entry completion and data quality
16. Visual merchandising compliance
About You
Skills & Qualifications
17. Minimum 1 year of experience in retail, preferably luxury or premium
18. Strong interpersonal and communication skills
19. POS system knowledge and basic MS Office familiarity
20. Fluent in English (additional languages preferred)
21. Passion for fashion, customer service, and luxury brands
Person Specification
22. Outgoing, polished, and professional demeanour
23. Service-driven and problem solving
24. Team player with a proactive attitude
25. Detail-oriented, punctual, and dependable
26. Organized, and able to prioritize daily tasks
27. Flexible with scheduling including weekends, evenings, and holidays