We are seeking to recruit an enthusiastic and flexible care navigation supervisor, with excellent interpersonal skills, to join our fantastic team at Derby Road Surgery in Ipswich. The vacancy is offered on a part-time basis for 20.25 hours a week. The days and hours are as follows, however, this may be negotiable for the right candidate:
* Thursday 8:00-18:30
* Friday 7:45-18:30
Main duties of the job
* Provide leadership to the care navigator/reception team.
* Deal with escalated queries and requests from patients or team.
* Ensure scanning and filling are up to date.
* Assist the practice manager with any complaints.
* Manage the reception rota, arranging cover for absences.
* Support the induction and training of new employees.
* Carry out start and end of day procedures, ensuring team follow procedures.
Flexibility is crucial to accommodate training, holidays, and occasional sickness.
We plan to hold interviews during the week commencing 15th September 2025.
About us
Derby Road Surgery supports over 19,000 patients from diverse backgrounds. We have an established team with a strong focus on customer service and staff development to deliver excellent patient care. We are part of Suffolk Primary Care, delivering care across Suffolk.
We use SystmOne and askmyGP to facilitate effective and efficient working.
We offer a competitive salary, employee benefits, and the opportunity to join the NHS pension scheme.
Job responsibilities
For more information, please see the attached job specification.
Person Specification
Qualifications
* Flexibility.
* Range of transferable skills.
* Strong command of written and spoken English.
* Excellent telephone manner.
* Good time management skills, ability to follow protocols and instructions, and attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check via the DBS will be required to check for any criminal convictions.
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