Planned Works Senior Technician Bathroom
Support, guide and oversee our Bathroom Planned Works team to deliver high-quality, efficient installations across our homes.
Salary: £46,554 per annum
Location: Chesham/High Wycombe (Office Bases), with travel across Buckinghamshire, Bedfordshire, Hertfordshire and surrounding counties
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
About the Role/team Following a recent promotion within the team, were looking for a proactive and experienced Planned Works Senior Technician Bathroom to support the delivery of our bathroom replacement and refurbishment programmes. Youll play a key role in overseeing day-to-day operations within the Bathroom Planned Works team, ensuring work is completed efficiently, safely, and to the highest standards.
Acting as the first point of contact for technicians, youll provide guidance, resolve escalations, monitor productivity, and carry out regular site inspections to maintain quality and performance. Youll work closely with the Planned Works Manager and the Investment Admin team to ensure work is allocated effectively and that customer satisfaction remains consistently high.
This is a hands-on role where your technical expertise, leadership skills, and commitment to excellent service will help us deliver great homes and great experiences for our customers.
Key Responsibilities: Act as the first point of contact for technicians, supporting them with queries, escalations, and problem-solving
Monitor service delivery to ensure compliance with performance indicators, taking action where required
Carry out scheduled repair work as needed
Ensure prompt resolution of internal and external queries and complaints
Monitor customer satisfaction and take action to meet or exceed expectations
Support the Planned Works Manager in managing technician capability, performance, and standards of work
Allocate and schedule work for technicians and subcontractors, ensuring productivity and efficiency
Liaise effectively with colleagues, stakeholders, and third-party providers to enhance service delivery
Use communication channels (phone, email, IT systems) effectively to support workflow
Assist with project-related tasks and operational planning
Conduct regular site inspections, ensuring quality of work and addressing recall works immediately
Ensure compliance with health & safety legislation, risk assessments, and safe working practices
Support the training, coaching, and motivation of team members
Assist with annual performance reviews and target setting
Identify opportunities for continuous improvement and value for money
Support workload planning and evaluation of team and individual performance
Carry out monthly vehicle and health & safety checks for technicians and subcontractors
What Were Looking For Must haves: Extensive experience in trade maintenance, with the ability to carry out a range of repair work and advise others
NVQ/BTEC or equivalent trade qualification
Strong customer service experience, delivering high-quality outcomes
Ability to take ownership of issues and resolve them effectively
Ability to review and improve processes to deliver business benefits
General understanding of all trade works
Proficiency in quality-inspecting completed works
Strong awareness of health & safety legislation and safe working practices
Excellent communication skills, both written and verbal
Adaptable, flexible, and able to work on own initiative
Strong time management skills
Personal integrity and a collaborative team approach
Full valid UK driving licence
Nice to haves: Experience managing employees and subcontractors, ideally within social housing
NVQ/City & Guilds in Plumbing
Understanding of internal and external customer needs
CITB-standard health & safety training
Computer literacy
For added brilliance: A coaching mindset, supporting apprentices and developing team members
Fully Qualified Plumber
A proactive approach to identifying efficiencies and improving service delivery
Confidence in making decisions and knowing when to escalate
Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
Annual salary: £46,554 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
Life cover and income protection
And thats just the beginning! Were also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours & Additional Pay Hours : Full-time, permanent role (42.5 hours per week)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 24/02/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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