Customer Service Assistant - Southampton Airport - £11.25 per hour - 4 on, 4 off
Are you customer-focused? Do you enjoy staying active during your work? If yes, this could be the role for you! An exciting opportunity has arisen to join our team at Southampton Airport as a Customer Service Assistant. These assistants are vital for the safe and efficient operation of our business. You will work on a shift pattern of 4 days on, 4 days off.
Responsibilities include, but are not limited to:
1. Carrying out patrols on foot or in a company vehicle as required or directed.
2. Conducting manual car park counts and recording data accurately.
3. Completing vehicle defect sheets before using any company vehicle.
4. Assisting customers in distress or those needing help, such as using the power pack for flat batteries.
5. Monitoring the appearance of car parks and working areas to ensure company standards are maintained.
6. Displaying appropriate laminated signage if equipment fails due to technical issues.
7. Ensuring compliance with customer procedures and handling money securely.
8. Using relevant systems to maintain car park operations efficiently (full training provided).
9. Gritting car parks during bad weather and ensuring signage is visible for customers.
10. Being visible in the car parks and professionally addressing customer inquiries.
11. Communicating via radio with APCOA bus drivers.
12. Answering the intercom professionally and dealing with queries following APCOA’s procedures.
What you'll bring:
* Excellent communication skills
* A smart, professional appearance
* Flexibility and self-motivation
If this sounds like you and you believe you have the skills for this role, click "apply" and our team will get back to you shortly.
We are committed to ensuring APCOA is a fair workplace for all, regardless of age, race, gender, sexuality, or organizational level. We offer a motivating environment where successes are shared, with challenging projects and opportunities for development to help you reach your potential while striving for excellence.
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