Sales Consultant - Givenchy - MRTW Harrods
Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.
Job responsabilities
GENERAL DUTIES AND RESPONSIBILITIES
* Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
* Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
* Introduce additional complementary products targeted to your client and share product knowledge.
* Process the sale in a confident and professional manner whilst maintaining the relationship with the client
* Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
* Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
* Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
* Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines
* Support control and management of stock in line with the guidance from Stock Control colleagues
Profile
PROFILE AND EXPERIENCE
* A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred
* Experience in selling leather goods with an understanding of craftsmanship and quality is a must
* Strong business sense and experience working with retail KPI’s is a must
* A genuine interest for fashion and Givenchy as a brand
* Hardworking and committed to achieving/exceeding targets
* Team player and able to work autonomously
* Excellent personal presentation – a Givenchy Brand Ambassador
* Strong communication and relationship building skills. Existing clientele network would be a plus
* Fluent in English is essential and additional languages are an advantage
#J-18808-Ljbffr