Customer Solutions Engineering (CSE) Manager
Location: Woking
Region: London & South and Major Projects
Purpose of the Role
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in London & South and Major Projects regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.
Key Responsibilities
Strategic & Operational Excellence
* Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
* Drive continuous process improvements and implement best practices to enhance efficiency and quality.
* Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
* Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
Innovation & Technical Leadership
* Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
* Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
* Ensure compliance with engineering policies, safety standards, and local codes.
* Promote collaborative relationships across departments to drive shared success.
Performance & Results Focus
* Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
* Manage costing strategies to ensure cost-effective and competitive solutions.
* Deliver high-quality inputs for sourcing and supply chain planning.
* Provide expert insights to support sourcing strategies and supply chain optimization.
Client & Stakeholder Engagement
* Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
* Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
* Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
Leadership & Team Development
* Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
* Set clear development roadmaps for the team, aligning skills and performance with business targets.
* Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
* Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
* Foster a culture of accountability, innovation, and continuous improvement.
* Empower individuals to reach their full potential and contribute to team success.
Skills & Experience
* Proven leadership experience managing teams in complex project environments.
* Exceptional stakeholder management and communication skills.
* Proficiency in Microsoft Office, SAP, and data analysis tools.
* Analytical mindset with a passion for solving complex problems and driving results.
* Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
* Deep understanding of engineering principles and project cost management.
* Excellent problem-solving and analytical thinking.
* Strong verbal and written communication skills.
What KONE can offer
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts & escalator industry, car, bonus, private medical insurance, GymFlex Membership, Dental Insurance, KONE Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
Read more on www.kone.com/careers
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Industrial Machinery Manufacturing
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