Overview
Location: Dunfermline, United Kingdom
Date Posted: 2 September 2025
Category: Admin Jobs | Job Type: Full-time
Job title and location
Job Title: Operations Support Assistant
Location: Offices, Stephens Bakery, Primrose Lane, Rosyth, KY11 2RN
Working hours and pay
Hours: Full-time, 36.5 hours, Mon 08:30–17:00, Tue–Fri 08:30–16:45
Pay: From £17,708 to £21,155 (depending on age)
About the role
Our Operations Support team plays a vital role in keeping everything running smoothly across the business, serving as the glue between our bakery and our customers. From supporting our retail shops and franchise partners to assisting our production and delivery teams, this role focuses on providing efficient, friendly, reliable and consistent support every day.
Key responsibilities
* Support a selection of our Convenience Store customers through accurate data entry and order processing using our internal ordering system
* Answer phone calls from both internal teams and external customers, providing solutions to business and customer enquiries
* Prepare and organise daily production reports for the Bakery
* Carry out general administrative duties such as filing, laminating, and printing
What we’re looking for
Previous administration experience is ideally sought - but what we really value is your attitude and reliability. Full training will be provided.
* Quick to learn our products; retail operations; processes
* Strong administrative and organisational skills, ideally with previous admin experience
* Excellent numeracy and accuracy skills, with a keen eye for detail
* Good computer skills, including Word, Excel, and Outlook, with strong keyboard accuracy
* A positive, approachable, and friendly demeanour with a professional telephone manner and excellent communication skills
* A team player who enjoys supporting others, but also capable of working independently with strong self-motivation
What we offer
* Competitive pay and benefits package
* Free products for employees on shift; lunch is on us
* Gifts at special moments (Christmas, Length of Service, Weddings)
* Staff referral scheme – up to £150 per successful referral
* Staff discount – 20% off products across all shops
* Free Confidential Counselling for mental health, money, legal or work matters
* Discounts at over 1,000 high street and online retailers
* 29 days holiday per year
* Career development opportunities to help you grow within the business
Why join Stephens Bakery
At Stephens Bakery, we’re not just baking—we’re baking history. We are a proud 4th generation family business with over 150 years of heritage, combining traditional craft with a bold, modern vision. We are known for pushing boundaries and for innovation.
How to apply
If you’re organised, customer-focused, and looking to join a well-established bakery business, we’d love to hear from you. Please send your CV and a short cover letter to LNKD1_UKTJ
Seniority level: Entry level
Employment type: Contract
Job function: Administrative
Industries: Administrative and Support Services
Note: Referrals increase your chances of interviewing at WILLIAM STEPHEN (BAKERS) LIMITED.
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