The NKAM purpose is to develop mutually beneficial business relationships between Linde and their designated portfolio of customers. Whilst also ensuring:
National Key Account individual targets are achieved
Ensuring all CRM targets including visits, pipeline and quotation quotas are met
Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.
We offer
* Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
* Manage and develop the National Key account portfolio and pipeline including renewals; through the EOC process.
* Take responsibility for the sales process from forecasting enquiries and order to delivery
* Maintain and update CRM systems to show all customer visits and review meeting.
* Co‑coordinate and respond to all tenders received in conjunction with relevant teams within the business.
* Respond and facilitate any short‑term rental requirements. Identify profitable business opportunities from targeted accounts.
* Ownership of customer communication and stakeholder management.
* Collaboration with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
* Analysis of account profitability data, identification and proactive intervention to optimise performance.
* Assist in the resolution of aged debt and invoicing queries. Identify any health and safety concerns and advise any necessary recommendations, for both LMH employees and our customers.
Any ad-hoc duties as defined by your line manager.
Tasks and Qualifications
Required functional competencies /experience and qualifications:
* Relationship management
* Commercial acumen
* Strategic business acumen
* Results focused
* Stakeholder management (internal and external)
* Forecasting, planning and strategy development
* Negotiation skills
* Complex sales process understanding
* Product/solution knowledge
* Change management
* Forecasting and reporting skills
* Communication, presentation skills
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