On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.
Key Responsibilities
* Handling incoming customer calls, e-mails, in a professional and friendly manner
* Contact customers by phone to discuss promotions, new products etc.
* Provide product information on company product ranges
* Process customer orders accurately using internal systems
* Support for the BDM’S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions
* Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers.
Skills & Experience
* Strong phone-based customer service experience
* Excellent communication and interpersonal skills
* High attention to detail with strong administrative accuracy
* Ability to multitask and manage workload in fast -paced environment
* Proficient in basic IT systems
Preferred
* Prior experience in retail/manufacturing
* Experience in order processing
* Experience in handling of telephone calls
Personal attributes
* Professional, calm and customer centric approach
* A problem-solver with positive attitude
* Reliable, organised, and able to work well within a team
* Willingness to learn product ranges and company processes
Salary
Competitive salary, based on experience upwards of £25k +
We regret that only shortlisted applicants will be contacted