When you join Sanctuary Students, you will be part of something special - we are an innovative organisation, with ambitious growth plans. We invest heavily in your training, promote a strong teamwork ethic, and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people, and we employ those who share our value of keeping kindness at the heart of our care. You will provide essential support to the housing and accommodation teams, helping ensure the smooth and efficient delivery of services to residents, applicants, and colleagues. This role is designed to develop strong administrative, organisational, and customer service skills while gaining practical experience in a housing or accommodation environment. The role of a Business and Administration Apprentice will include:
Responsibilities
* Learning vital office skills such as planning, organising, filing, processing and managing correspondence
* Maintain accurate and up-to-date resident files, tenancy records, and database entries
* File, scan, and organise documentation in line with data protection policies
* Act as a first point of contact for residents, visitors, and external partners via phone, email, and in person
* Provide clear and friendly information about housing services, appointments, and processes
* Help log and respond to queries, escalating issues to senior staff where necessary
* Ensure all records are handled in accordance with GDPR and confidentiality requirements
* Help maintain accurate logs of incidents, complaints, repairs, and service requests
* Answer phones, manage email inboxes, and schedule appointments or meetings
* Ensuring all placements are undertaken in line with legislative requirements and business protocols, promoting safe practices and to ensure the consistent delivery of services
* Contributing, as appropriate, to special programmes and projects in support of the Group's objectives
Qualifications & Requirements
* A minimum of a 4 / C in both English and Maths at Level 2 or equivalent. If you are over 19 years of age and you haven't achieved these grades you won't need to sit Functional Skills. But if you are under 19 and don't have a 4 / C or above you will be asked to sit Functional Skills Level 2.
* You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative.
* Commitment, determination, and enthusiasm.
* Be a flexible and adaptable team player.
* Keen to work with both people and data.Good communication and organisational skills, with the ability to meet set deadlines and adapt to changing priorities.
* As a self‑motivated individual, we will expect you to work well by yourself as well as in a team environment.
* Competent in MS packages (including Outlook, Word, and Excel).
* Experience of updating electronic information in a variety of formats is desirable.
Ready to join us?
Benefits
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
* A pension scheme with employer contributions from Sanctuary.
* At least 25 days paid holiday, rising to 30 days after 5 years' service.
* Life assurance.
* Family friendly arrangements, including opportunities for flexible working.
* Health and wellbeing plans.
* A variety of online discounts and rewards from major retailers.
* Tax efficient savings through our Cycle to Work scheme.
* A wide range of learning and development opportunities.
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