Hours of work: Monday - Thursday 8am-4pm
Friday 8am-3:30pm
Overview of the Company:
Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators.
Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.
Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.
Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies.
Main purpose of the role:
To work as part of a regional team in a field-based role to repair, service & install a full range of industrial & commercial doors, gates, barriers and loading bay equipment on our clients industrial, commercial, educational and residential properties.
Scope of the role:
To liaise directly with the Depot Supervisor/Co-ordinator and Depot Manager who will provide guidance on daily activities in order to allow you to complete your core duties. You will be assigned to one specific region with a designated geographical area where the bulk of all works will take place but there may be times you will be required to work elsewhere in the country or travel to other locations to complete training / requalification.
Primary Objectives:
Weekly Vehicle Inspections
Repair, Service & Installations of Product Offering
Completion of Job-Related Forms
Dynamic Risk Assessments
Risk Assessment Method Statements (RAMS)
Adhering to Quality Management Systems (QMS)
Supporting Depot & Depot Team & Regional Team
Out of Hours Rota
Attend Health & Safety Meetings
Maximising Sales Opportunities
Internal Team Communication
Carrying Out Customer Surveys
Completion of Timesheets
Mentor to Trainee Engineers
Identify Hazards on Customer Sites
Van Stock Management
Internal Team Communication
Obtaining Materials / Goods / Equipment Quotes
Project Walkthroughs with Surveyors
Primary measures of effectiveness
First time fix rate
Completion of on-site quotations
Accurately completing paperwork to enable invoicing or completion of quotations
Happy / contented customer base
Secondary objectives
Continue to gain knowledge through suitable / available training or hands on, practical experience to enable continued growth as an engineer and enhance the portfolio of products you can work on.
Qualifications - Skills - Experience required for the role
Certified Electrician (Essential)
Computer Literate
Well Organised / Good Housekeeping
Good & Clear Communicator
Team Player
Work on own initiative
Strong Planner
Strong People Skills
Flexible
Drivers' License
Innovators
Company Values
As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.
PROTECTING PEOPLE
We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.
CUSTOMER FIRST
Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people
MOVING FORWARD
We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.
PERFORMANCE PROMISE
We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude.
TOGETHERNESS & TRUST
We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards
The above details are non-exhaustive and therefore the post-holder should be prepared to be allocated additional reasonable tasks and responsibilities, within the realms of their knowledge, skills and experience.
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Benefits:
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Referral programme
Work authorisation:
United Kingdom (required)
Work Location: In person