We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments.
This position is also well-suited for an ambitious individual looking to progress toward board-level responsibilities in the future.
Key Responsibilities Collaborate closely with the Operations Director to understand and support the departments goals and vision.
Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives.
Provide regular reporting on departmental KPIs, performance, and efficiency.
Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly.
Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards.
Monitor departmental budgets and ensure all recoverable costs (e.g., recharges, damage, warranty claims) are identified and processed with appropriate margins.
Support continuous improvement efforts across operations.
Strong bac...