Job Description
Job Title: Client Services Director
Location: Essex, Feering CO5 9SE
Salary: £55,000 - £60,000 (DOE)
Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office)
(Occasional early starts, late finishes, and client travel may be required)
About the Role:
As Client Services Director, you’ll lead and develop our Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. You’ll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.
Benefits:
* Generous Holidays starting from 33 days per annum
* Birthday leave (post-probation)
* Tax Free EOT Bonus
* Group Life Assurance
* Social events organised by our Social Committee
* Optional private medical insurance after 1 year
* Long service awards every 5 years
* Employee of the Quarter programme
* Free tea, coffee, snacks, kitchen facilities, and breakout spaces
* Beer Fridge Fridays
* Referral programme
* Pirkx benefits from day one
* Auto-enrolment pension (3% employer contribution after 3 months)
Key Responsibilities:
* Lead, inspire, and develop the Client Services team to deliver outstanding customer service
* Build and maintain strong senior-level client relationships and key accounts
* Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
* Drive best practice across client servicing and continuously improve processes
* Identify and support new business opportunities and account growth
* Own financial targets and motivate the team to achieve performance goals
Requirements:
* Proven experience in a senior client services or account leadership role within an agency environment
* Strong track record of managing and developing high-performing teams
* Experience managing key client relationships and multiple stakeholder groups
* Commercially minded with the ability to spot and convert new business opportunities
* Excellent communication, presentation, and relationship-building skills
* Highly organised with the ability to thrive in a fast-paced, deadline-driven environment