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Finance & Customer Experience Manager, mansfield
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Client:
Inclusive Consulting
Location:
mansfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
Are you a confident, people-focused professional with some insight into finance operations and a passion for delivering outstanding service? Do you thrive in a role where you can make a real difference, build strong relationships, and bring energy and ideas to the table?
We’re looking for a Finance & Customer Experience Manager from the professional services sector to tailor and develop operational finance processes for key clients. This is a brand-new role with the scope to shape how we work, influence change, and deliver real value to both our clients and internal teams.
Key Responsibilities:
- Act as the main point of contact for external clients on finance-related matters, ensuring high service and satisfaction.
- Collaborate across the finance operations teams to resolve issues, streamline processes, and ensure that the timely and accurate billing and collections processes are followed.
- Identify inefficiencies and proactively recommend improvements that add real value.
- Help shape and define this new role, bringing your ideas and energy to the table.
- Travel to client offices when needed to strengthen relationships and deliver a personal, high-touch service.
What You’ll Bring:
- Energy, enthusiasm, and an excellent service-led attitude – you’re someone people want to work with.
- A client-first mindset with a proven track record of delivering excellent customer service.
- A good understanding of operational finance (billing, credit control, reporting) – ideally within a legal or professional services environment.
- You’re a natural communicator – approachable, engaging, and able to influence at all levels.
- Confidence to question, challenge, and recommend improvements that add value.
- Excellent communication and relationship-building skills – you’re approachable, engaging, and professional.
- Great organisational skills and the ability to manage multiple priorities with ease.
- A collaborative, can-do approach and the ability to work across teams and levels of seniority.
This is more than just a finance role – it’s a chance to shape a new position, bring your ideas to life, and be a key player in delivering a best-in-class client experience. If you’re proactive, people-oriented, and ready to make an impact, we’d love to hear from you.
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