Job overview
The postholder will be responsible for the coordination, supervision, and support of an effective service delivery of Portering staff’s duties.
The Team Leader will be required to exercise initiative and judgment to ensure the provision of an efficient, effective service that is supportive to the Ward/Department and courteous and caring to patients, visitors, and all service users.
To be professional and courteous in all working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
Main duties of the job
1. The Team Leader will be required to identify and respond to user needs and to solve problems/complaints as and when they arise or escalate as necessary to line management.
2. To provide the Service Manager with regular staff updates and reports when requested, in a timely manner.
3. Assist in the completion and implementation of work schedules and procedures as and when required.
4. The post holder will ensure the proper use of the Trust’s resources such as stationery, telephone usage, photocopying, and other consumables during business, ensuring minimal waste and minimal cost.
5. To maintain the confidentiality of the Trust in respect of patient and staff information obtained at all times, and use such information only as authorized for specific purposes. Report any concerns about the use of such information to the senior manager.
6. The post-holder is responsible for taking reasonable care of himself/herself as well as for any colleagues, patients or visitors who might be affected by any act or failure to act by the post-holder in accordance with the Trust’s policies on Health and Safety at Work.
7. The post holder may be required to work in another department within the Trust at short notice to cover unplanned sickness or to cover planned sickness or annual leave in other departments
Working for our organisation
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.
Our mission
Helping local people live longer, healthier lives.
Our vision
Provide safe, personal, co-ordinated care for the community we serve.
Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
8. To secure the best possible health and wellbeing for all our community
9. To integrate and coordinate care in person-centred teams
10. To deliver consistent, high quality, safe services
11. To support our patients and users in being active partners in their care
12. To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
13. To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Detailed job description and main responsibilities
14. Supervise staff to maintain and deliver a quality service according to set work schedules and procedures.
·Undertake daily reviews of work areas ensuring service delivery.
·Assess workload schedules, deploy/relocate staff and allocate resources whilst prioritising urgent requests or absences from work.
·Issue and monitor all equipment and materials in line with budget limits.
·Build and maintain effective relationships with staff, clients, and other departmental supervisors.
·Motivate staff through good communication, regular team huddles, and individual contact, progressing and feeding back to the management team on any issues raised, following up, and ensuring actions are taken where appropriate.
·Manage the weekly operational staff rotas.
·Assist in implementing and overseeing service policies and processes to the agreed standards.
·Maintain a visible presence to patients, acting upon comments raised/shared in relation to service delivery, improving patient satisfaction levels, and maintaining high standards within the service.
·Assist in the management of an effective complaints process in line with the Trust’s guidelines.
·Report any accidents or incidents to the line manager.
·Responsible for recording, and reporting sickness absence to the line manager
·Undertake return-to-work interviews following absences from work.
·Able to provide assistance to patients and visitors to the hospitals.
·Able to evaluate and determine the appropriate point and means of escalation.
·Participate in recruitment activities for staff.
·Assist in, organizing and implementing appropriate training for staff in line with personal development plans and divisional business plans.
·Organise Job Skill training for the new starters or for the staff who are out of date.
·Maintain all health and safety training to compliant levels.
·Ensure staff comply with health and safety regulations.
Person specification
Education / Qualifications
Essential criteria
15. Good level education or equivalent professional experience
Desirable criteria
16. IOSH – Supervising Safely
Skills
Essential criteria
17. Ability to motivate and involve individuals and understand performance expectations
18. Develop and maintain positive working relationships
19. Maintain a safe working environment for self and others
20. Ability to manage own time and meet deadlines
21. Ability to problem solve
22. Willingness to demonstrate a hands on approach to tasks or supporting others
23. Competent IT skills including Word, Excel, PowerPoint and Outlook
Knowledge and Experience
Essential criteria
24. Experience of managing sickness absence, grievances, Disciplinary and capability cases
25. Operational knowledge of Health & Safety at work legislation
26. Experience of dealing with challenging behaviour
27. Good interpersonal and communication skills
28. Good time management skills including ability to work to set deadlines.
29. Ability to work well as part of the team across the site.
30. Ability to work flexibly, quickly and accurately.
31. Previous Supervisory experience
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
32. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
33. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
34. Ensure you are familiar and comply with local protocols and systems for information sharing.
35. Know the appropriate contact numbers and required reporting lines.
36. Participate in required training and supervision.
37. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.