Overview
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. Our mission is to safeguard people, devices, and data everywhere. We are seeking a dynamic, technically skilled and security-focused Service Delivery Engineer to contribute to the success of our growing business. As a FortiDLP Senior Service Delivery Engineer, you will be responsible for providing a technical, security-focused customer journey for Fortinet's FortiDLP solution. You will develop a solid understanding of the value FortiDLP brings to our customers, and translate our value proposition into written and oral communications with existing customers. You should establish positive and proactive relationships with customers, guide them through deployment, and provide expert technical insight into their product experience post-deployment to ensure they obtain maximum value. Some travel to customer sites may be required.
Responsibilities
* Onboard new customers, providing setup guidance for platform configuration, agent deployment and policy configuration.
* Provide a managed service where purchased, performing configuration and policy related tasks in the product UI.
* Serve as designated contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
* Review the customer journey, determine how it €™s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
* Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
* Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
* Prepare documentation or visuals of campaign performance for client; analyze trends in data, policy and security reviews to identify areas for improvement.
* Work with sales and marketing teams to boost customer experiences and develop case studies.
* Investigate alerts (performing a broad range of intrusion/insider threat analysis and/or intrusion/insider threat detection tasks using an analytical and systematic approach).
* Liaise with customers to detail investigation outcomes and recommend quick and effective remediation actions (involved in incident response, event handling and attack analysis).
* Produce reports on vulnerability research, security analytics and threat analysis, up to board level.
* Assist in the definition of analysis procedures and protocols.
* Contribute to the continuously evolving FortiDLP platform, identifying platform improvements and new features and working with R&D to add those to the product.
* Troubleshoot and help isolate issues with the customer support team.
Qualifications
* Cyber Security or SOC Analyst experience with good customer interaction and technical skills
* 5+ years of cyber security experience in a SOC analyst role or cyber security MSP or TAM role
* Strong skills in verbal and written communications, strategic planning, and project management
* Working knowledge of Intrusion Detection and Prevention principles
* Analytical and process-oriented mindset
* Ability to work effectively across multiple departments in a deadline-driven environment
* Active team player, self-starter, and multitasker who can quickly adjust priorities
* Ability to identify opportunities to increase product benefit to customers and opportunities for portfolio expansion
* Solid grounding in Protective Monitoring, Security Device Management, CIRT and Threat Intelligence with demonstrable security incident response experience
* Knowledge of various types of attacks, as well as a strong knowledge of infection vectors and indicators of an infection
* Good understanding of a range of network and other protocols such as TCP/IP, HTTP, DNS, ARP, DHCP, SMTP, FTP, Telnet, LDAP, SSL, with experience in endpoint DLP, MDM tool configuration, performance testing, or Windows, macOS or Linux administration
* Exposure to Vulnerability assessment as well as penetration testing or forensic analysis fields
* Bachelor\'s Degree or higher preferred in Computing / Engineering
* Industry recognised certifications e.g. CISSP, GCIA, GCIH, GCFA, GCFE, etc. are an advantage
EEO statement: Fortinet is an equal opportunity employer. We will only notify shortlisted candidates.
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