We are seeking a proactive and highly organised Responsive Service and Repair Planner to join on of our Market Leading contractors wokring in Hertfordshire. You will play a critical role in ensuring our maintenance and repair teams are deployed efficiently, delivering a seamless service to our residents and clients. Salary £30,000 to £32,000 depending on experience Monday to Friday 8am-5pm working in the office Key Responsibilities: * Coordinate and schedule responsive repair and maintenance jobs for field-based engineers. * Prioritise emergency repairs and ensure SLAs are met. * Liaise with tenants, engineers, and contractors to manage appointments and access. * Monitor progress of repairs using internal systems, updating records in real-time. * Ensure daily work schedules are optimised for maximum productivity. * Handle incoming repair requests via phone and email with professionalism and empathy. * Provide updates to customers and internal teams regarding job statuses and resolutions. What You Need: * Experience in a planning/scheduling or customer service role, ideally within social housing or maintenance. * Strong IT skills – able to quickly learn and use job management and scheduling systems. * Excellent communication and problem-solving skills. * Calm under pressure with a methodical approach to workload management. * A team player with a can-do attitude and strong attention to detail. What They Offer: * Be part of a supportive and collaborative team. * Make a real difference to the quality of services delivered residents. * Opportunities for training and career development