Stock & Process Administrator The Role Reporting to the Stock and Process Supervisor, you will be supporting the warehouse operation to fulfil customer orders on time in full and deliver great customer service.
You will play a vital role within the warehouse and inventory management system.
Your primary responsibility is to maintain accurate stock levels.
This involves tasks such as tracking any queries raised, investigating accordingly and instigating any actions required as a result.
You will collaborate with other on-site team members and play a crucial role in maintaining smooth warehouse operations and optimizing inventory control procedures.
You will be responsible for a variety of tasks including product and order queries and maintenance of warehouse systems and processes.
Good communication skills and a solid understanding of both internal and external processes and systems are essential for success in this role.
Ultimately, you will contribute to the timely delivery of products to customers and the overall success of the business.
What will you be doing? • Support the CX team in delivering exceptional customer service through timely investigations and actions and responses to product and order queries.
1. • Ensure any product that needs further investigation, removal from stock inventory or disposal is actioned both physically and systemically.
2. • Escalate any item versus website / WMS discrepancies to prevent mis selling of products.
3. • Identify items that require enhanced packing before despatch and liaise with the operational teams to action.
4. • Investigations of undelivered / incorrectly delivered parcels and courier claims • Support the offsite Studio department with the prompt despatch of sample orders, adjusting stock levels on site accordingly.
5. • Action complex Scurri or delivery requests that require a deeper understanding of the systems.
6. • Support the operational teams with advice and guidance on stock discrepancies, quality issues and process adherence.
7. • Collaborate with and be a point of contact for the returns team and process queries, manage the items returned under code 8 - not as expected, investigate and take action.
8. • Process consignment errors as received from despatch promptly.
9. • Process item replacement requests, adjusting the stock file accordingly.
10. • Be able to support the Intake department when needed, covering the inbound bookings log, exception reporting and follow-up.
11. • Have a flexible approach to support and upskill the Operational Admin team where required.
12. • Manage the online Outlet stores and support the Management team organise staff sales What you’ll bring… • A high level of attention to detail.
13. • Problem solving skills with the ability to work independently and also being able to collaborate with the internal teams • Analytical thinking and logical decision making • Great communication, both verbally and in writing to ensure engagement and influencing of internal customers.
14. • A flexible but organised approach to adapt to the fast paced and evolving requirements of a top [1] class fulfilment centre.
15. • The ability to handle difficult situations calmly and contribute to finding a positive outcomes.
16. • An understanding of the wider FC operation, and the associated Health & Safety and security standards.
This job description is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the post Powered by JazzHR