Interim Resident Liaison / Engagement Officer
East London (Aldgate East + local sites)
£25 per hour
Start: Early April Interviews: Next Week
3-4 days office/site-based
We are currently supporting a housing organisation in East London to appoint an experienced Interim Resident Liaison / Engagement Officer for an immediate requirement starting in early April.
This is a highly visible, resident-facing role where you will act as the key link between tenants, internal teams, and external stakeholders including the Fire Service.
The Role
You will be responsible for building strong relationships with residents across a small portfolio of housing sites located in Aldgate East, Mile End, Isle of Dogs, and Poplar.
Key responsibilities include:
* Conducting door-to-door resident engagement ("door knocking")
* Acting as the primary point of contact for residents, addressing queries and concerns
* Liaising with Fire Service and other external partners
* Supporting communication around building safety and works programmes
* Maintaining accurate records and ensuring strong administrative oversight
* Providing a visible, proactive presence across multiple sites
About You
We're looking for someone who is confident, proactive, and highly organised, with a natural ability to engage with a wide range of residents.
You will bring:
* Experience in a similar role such as:
o Resident Liaison Officer (RLO)
o Resident Engagement Officer
o Housing Engagement Officer
o Housing Liaison Officer
* Strong communication and interpersonal skills
* The confidence to work independently and "be on the ground"
* Excellent administrative and organisational ability
* A proactive, "on-the-ball" approach
Desirable (not essential)
* Experience or knowledge of building safety / fire safety
Additional Information
* Based out of an office near Aldgate East, with regular travel to nearby sites
* Portfolio concentrated across 3-4 local locations, making this a manageable patch
* Ideal for candidates based locally in East London
Next Steps
This is an urgent requirement, with interviews taking place next week and a start date in early April.
If you are immediately available (or becoming available soon) and enjoy working in a fast-paced, resident-focused environment, we would love to hear from you.
Contact David: (phone number removed)
Email: (url removed)
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