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Location: This position is head office based with the expectation of office working for 5 days per week.
Objectives of the role:
1. Process & record property enquiries from Managers, Licensees, Stakeholders & 3rd parties
2. You will be the 1st point of contact for urgent Health & Safety / Business Critical Property enquiries. Clarify details, establish urgency, and provide initial guidance to relevant parties.
3. Determine responsibility for repair issues (licensee agreements and service charges) and advise the licensee accordingly.
4. Liaise with contractors to provide licensees and Stakeholders with updates on estimated work, commencement dates, and ensure all parties are kept informed and internal systems are updated.
5. Confirm completion of works with contractors and process recharges when required.
6. Determine the correct accounting code when processing orders to maintain budget levels.
7. Obtain relevant authorisations from Stakeholders.
8. Communicate with internal departments following works to maintain fixtures and fittings inventory.
9. Assist in driving contractor performance through feedback on time, cost, and quality assessments.
10. Provide general support to the Statutory Compliance Department as required during peak times or absence.
11. Log and follow through support required with insurance claims, liaising with Stakeholders, Contractors, and Insurance Companies.
Key Responsibilities:
1. Process repair calls, emails, and general queries from Managers, Licensees, Admiral stakeholders, and third parties
2. Liaise with other departments within Admiral to manage processes and updates
3. Handle general account queries involving work orders raised
4. Maintain awareness of health & safety, environmental health, and trade-critical issues, prioritising jobs accordingly
5. Be aware of reported issues that could be potential insurance claims and handle them appropriately
6. Conduct monthly catch-up calls with Internal Stakeholders on outstanding property issues
7. Work within guidelines and always maintain GDPR requirements
Skills and Experience:
* Customer Service and telephony experience essential
* Excel and Outlook skills (including Inbox management) essential
* High accuracy and attention to detail
* Great organisational skills and ability to prioritise and work to tight deadlines
* Excellent written and verbal communication skills
* Flexibility to cover other departmental tasks or assist as required
* Good team player
* Ability to manage difficult conversations
* Property Helpdesk experience is desirable but not essential
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Food and Beverage Services
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