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Working for an ExamWorks company, what is on offer?
* Continuous training and development with support from our expert team
* Appraisal programmes for all, aiding your progression and salary increments
* Pension scheme allowing you to choose your contribution
* Employee referral programme - £250 for each referral
* Free parking
* Social events, festivals, parties, team nights in or out
* Flexible home working options where role permits
* Relaxed dress code encouraging you to dress to perform your best
* Match funding for charitable activities
* Employee Assistance Programme – legal advice, counselling, and more
* Retail, entertainment, dining, and purchase discounts
* Wellbeing activities covering mental, financial, physical health, inclusivity, environment, personal growth, fun, and recognition
* Reward & Recognition – e-vouchers aligned with our values
* Holidays increasing with length of service
* Cycle to work scheme
* "Ask Mike" – questions to our CEO, sharing your thoughts and opinions
* Opportunities for recognized qualifications
We are a group of companies operating in legal, accident management, and healthcare sectors, currently seeking a Technical Support to join us.
As a Technical Support, you will be working for EWIS.
Role responsibilities include:
* Processing inbound and outbound calls
* Achieving Key Performance Indicators
* Adhering to internal and external customer SLAs
* Providing excellent customer service and building customer relationships
* Maintaining a professional telephone manner
* Allocating work to field agents with guidance
* Managing client accounts
* Having in-depth technical knowledge of EWIS processes and procedures
* Performing to high standards using own initiative
* Operating according to ISO Quality & Security Systems
* Following company policies including GDPR, Health & Safety, and Social Media
* Producing high-quality written communication
* Achieving standards in service and quality audits
* Liaising with Field Force
Additional duties as assigned by management.
Candidate requirements:
Skills:
* Internal Communication
* IT Knowledge
* Customer Service
* Organizational Skills
* Data Entry
* Telephone Skills
* Problem Solving
Qualifications:
* GCSE grade C or above, NVQ Level 1 or 2, or equivalent
Experience:
* Administration
Note: Successful candidates will be subject to a DBS check upon offer.
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